Frequently asked FAQ

Below you will find answers to frequently asked questions.

Placing an order in the online store

The discount code is entered at checkout after the information has been entered. Note! The comment section is not for the discount code.

Pickup point delivery: Postnord / DPD and Posti

Home delivery: Postnord, Posti, UPS

We offer free pick-up point delivery in Finland for orders over 45 €*! You can also choose to pick up your order at the Mall of Tripla store.

To Sweden, we offer free pick-up point delivery for orders over €60* (approx. SEK 680).

We deliver almost all over the world!

You can find all delivery options both on the Deliveries and returns page and at the checkout. You can estimate the delivery price at checkout by entering the destination country and your postal code.

We ship anywhere in the world , except for a few countries that are currently not delivered by shipping companies.

When placing an order for Åland, remember to change the country/region to Åland in the delivery information, Finland is selected by default.

You can see the up-to-date shipping prices for each country at checkout or on our delivery and returns page.

Also, the system says my account can't be found, so I can't even change my password. What do I do?

You probably haven't activated your account. Activate your account from the email that was sent to you when you first created an account and/or placed your first order.

If you can't find the confirmation email, check your junk mail as well, and if the message is still not found, send us a private message on Instagram or an email to info@yepposoonsoo.com, and we'll send you the activation link again.

We put store managers with every order. Their number and type varies from campaign to campaign.

We reserve the right to supply Yeppo&Soonsoo with the number of storefronts set by the current warehouse situation. If the customer misuses the store managers that are automatically added to the online store order, we reserve the right to cancel the entire order or deliver only the amount we deem correct.

Pre-orders

If the order contains pre-order products, the entire order will be sent when the pre-order products are available in our warehouse.

If the pre-ordered product has arrived earlier than we had originally announced, it may also leave us earlier than announced.

On the product pages of pre-ordered products, we try to indicate as precisely as possible when orders containing the product in question will start to be delivered.

If the order has pre-order products, the order will be sent in its entirety when all the products are in our warehouse.

If you want to receive the other products in the order earlier, you can pay separate shipping costs, and we will send the first part of the order first. Contact our customer service, where you will be better advised with your particular case.

Order tracking, receival and problem situations

When your order leaves our warehouse, you will receive a confirmation message, where you will find a link to track the order.

There is often a delay in tracking events being updated, and the first events are registered in the tracking only one day after the message arrives.

You can also track your order from the transport companies' own tracking portals, such as the OmaPosti application or by logging into your Yeppo customer account. You can also track your order with the tracking code found in the shipping message on the transport companies' own websites.

If you can't find the shipment confirmation message in your email, remember to check your spam folder as well.

We send part of the orders in letter-sized shipments, in which case this is delivered from the mailbox or the door. Please also check your mailbox, if you have one.

If you still can't find your shipment, please send us an email at info@yepposoonsoo.com or a private message on Instagram, and we'll check the status of your order. If necessary, we will make an official clarification request to the transport company. In unclear situations, the settlement process of transport companies may take up to a week or two.

No problem! We will send your order back to you as soon as it has reached us. We will, however, charge new delivery costs for this, which arise from the new shipment of the package.

If there are no pre-order products in your order, but it is still delayed, please contact our customer service and we will check and fix it as soon as possible.

Sometimes our warehouse can be overcrowded, so our collection times are longer than usual. We always inform you about this on our homepage, and you can also find the up-to-date estimated product collection time in the order confirmation.

However, if we have already sent the order from our warehouse, but the tracking of the order has not been updated, it may be that the transport company has picked up your order, but tracking has not been activated or the package has been unloaded. Contact us, we will find your order faster together!

We are very sorry for our mistake! Send us an email info@yepposoonsoo.com or a private message on Instagram . Add your order number and a description of the error or deficiency in your message to your message, and we will correct the situation as quickly as possible.

We pack and ship orders Monday through Friday. Normally, the products are collected and sent from our warehouse within 1-2 business days, the date of order is not included. We always announce possible longer collection times on our homepage.

After shipping, the delivery time depends on the transport company, usually in southern Finland the delivery time is 1-4 business days and in northern Finland 3-7 business days.

When delivering to the rest of the world, the delivery time depends on the destination country. In Europe, deliveries usually arrive in about 7 business days, to the rest of the world, delivery can take up to 25 business days.

Store pickups Mall of Tripla

Your order may be ready in as little as 5 minutes! An up-to-date estimate for the completion of store pickups can be seen on the product page.

Please send us an email at info@yepposoonsoo.com or on Instagram message if you are in a hurry with your order.

During big sales, pick-up orders also take a little longer. Please be patient, as our team will do their best to get your order as quickly as possible. 

Orders placed during the weekend are usually not packed until the following Monday, please note this when placing the order. 

The order will be kept for 14 days from the moment we have sent you an email about the completion of the order.

We hand over your order in exchange for an order confirmation, so you can give / put the order confirmation to your family member or friend, and we will hand over the order to them in return.

Yeppo & Soonsoo

We already have seven stores, see your nearest store.

Yes.

We import our products directly from brands or Finnish creditable importers. We make sure that the purchasing chain is as transparent and short as possible, so we can ensure that you always receive safe and fresh products.

Yes, it is. We do not give your information to third parties and we only use safe payment methods and platforms such as Paytrail, Klarna and PayPal, which ensure that all your information is protected.

Yeppo & Soonsoo is a completely Finnish company and online store, except for the products themselves, of course. Our warehouse is also located in Helsinki.

We organize a lot of different campaigns, events and sales both in stores and online, so you should keep an eye on them. In addition, in our outlet category, you will find a lot of discontinued or stock reduction products at discounted prices.

By subscribing to Yeppo's newsletter and following our social media channels, you will be the first to know about our campaigns.

In addition, when joining as a regular customer, either in the online store this in the store, you will get a discount code for normal priced products right away.

On the website, you will sometimes see sold-out products, so that our customers can get to know the selection better and make the right purchase decision.

For sold-out products, you can order an email notification when the product is available again. This does not apply to products in the outlet section, which are on clearance sale and will no longer be added to the selection.

However, some products may be out of stock often or for a long time. Products that often sell out may be bestsellers and the importer or even the manufacturer simply cannot always provide us with a sufficient amount of the product. We try to buy in a large enough quantity of the most popular products, but this is not always possible.

Products that have been out of stock for a long time are often due to the fact that either the product is being renewed or it is not available at the official importer. Yeppo & Soonsoo only orders products from reliable importers, which is why we sometimes have to wait longer for the next batch.

At the moment, we only offer full-time and at the same time permanent positions, due to the demanding nature of the work. You can find our open positions from here.

Sometimes we also have limited TET places available. We want to be able to properly guide you in familiarizing yourself with working life and at the same time, of course, serve our customers, which is why we are not always able to offer a TET place. Ask about a possible TET place directly from our stores.

Returns

You will receive the money for the return 14 days after we have received your return.

Please note that for a normal return (not a defective product) we will deduct the return costs and any original shipping costs. Read more about return policies on the Deliveries and returns page.

Unopened (the packaging must also be unopened) and unused items have a 14-day right of return (excl. jewelry). Check out our return policy On the Deliveries and returns page.

When you want to return your order, contact our customer service info@yepposoonsoo.com. We will send you a return code with which you can return your shipment. If you have picked up your order from Yeppo's brick-and-mortar store, you must return it to the store.

For all returns made by mail, we charge €6.99 handling costs. Products can also be returned free of charge to any Yeppo store. In addition to the possible return costs, we will charge the original delivery costs if the possible free delivery limit is no longer met after the return. This also applies to returns to stores.

Other questions

From here from the link you will find all the questions and answers related to the loyal customers of the online store.

From here on the other hand, you will find information about the loyal customers of our brick-and-mortar stores.

At the moment, our loyalty program is only available in our stores in Finland.

ReceiptHero's purpose is to speed up your transactions in our store and secure the safe use of your data, which is why we no longer process your customer data in any way in the store and thus cannot add points manually.

For this reason, points are not accumulated if you pay for your purchase in cash.

Currently, Jumbo and Tripla shopping centers offer gift cards. Both of these also go to Yeppo stores.

Jos toivelistasi on tyhjä, vaikka tiedät tallentaneesi sinne tuotteita, varmista että olet kirjautunut sisään. Tarvittaessa tyhjennä selaimen välimuisti ja yritä uudelleen.