Frequently asked FAQ

Below you will find answers to frequently asked questions.

Placing an order in the online store

You can find all delivery options both on the Deliveries and returns page and at the checkout.

You can estimate the delivery price at checkout by entering the destination country and your postal code.

We ship to all EU countries.

When placing an order for Åland, remember to change the country/region to Åland in the delivery information, Finland is selected by default.

You can see the up-to-date shipping prices for each country at checkout or on our delivery and returns page.

The discount code is entered at checkout after the information has been entered. Note! The comment section is not for the discount code.

Also, the system says my account can't be found, so I can't even change my password. What do I do?

You probably haven't activated your account. Activate your account from the email that was sent to you when you first created an account and/or placed your first order.

If you can't find the confirmation email, check your junk mail as well, and if the message is still not found, send us a private message on Instagram or an email to info@yepposoonsoo.com, and we'll send you the activation link again.

We put top it off products with every order. Their number and type varies from campaign to campaign.

We reserve the right to supply top it off products with the number set by the current warehouse situation. If the customer misuses the free gifts that are automatically added to the online store order, we reserve the right to cancel the entire order or deliver only the amount we deem correct.

Once you have received the order confirmation, our warehouse will start processing your order immediately. For this reason, orders cannot be changed after you have completed the purchase process and received the order confirmation.

This also applies to pick-up point changes, so please be careful when you place your order that you choose the pick-up point that is best for you, because we cannot change them afterwards. We cannot influence it if the selected pick-up point is full and the transport company has to deliver the package to a replacement point.

Yes!

Orders are delivered wrapped in tissue paper and in environmentally friendly brown cardboard boxes, both of which can be recycled as cardboard waste.

Order tracking, receival and problem situations

When your order leaves our warehouse, you will receive a confirmation message, where you will find a link to track the order.

There is often a delay in tracking events being updated, and the first events are registered in the tracking only one day after the message arrives.

You can also track your order from the transport companies' own tracking portals, such as the OmaPosti application or by logging into your Yeppo customer account. You can also track your order with the tracking code found in the shipping message on the transport companies' own websites.

If you can't find the shipment confirmation message in your email, remember to check your spam folder as well.

We send part of the orders in letter-sized shipments, in which case this is delivered from the mailbox or the door. Please also check your mailbox, if you have one.

If you still can't find your shipment, please send us an email at info@yepposoonsoo.com or a private message on Instagram, and we'll check the status of your order. If necessary, we will make an official clarification request to the transport company. In unclear situations, the settlement process of transport companies may take up to a week or two.

No problem! We will send your order back to you as soon as it has reached us. We will, however, charge new delivery costs for this, which arise from the new shipment of the package.

If your order takes an exceptionally long time to ship (more than 3 business days), please contact our customer service at info@yepposonsoo.com, and we will check and, if necessary, correct the matter as soon as possible.

Sometimes our warehouse can be overcrowded, so our collection times are longer than usual. We always inform you about this on our homepage, and you can also find the up-to-date estimated product collection time in the order confirmation.

However, if we have already sent the order from our warehouse, but the tracking of the order has not been updated, it may be that the transport company has picked up your order, but tracking has not been activated or the package has been unloaded.

We are very sorry for our mistake! Send us an email info@yepposoonsoo.com or a private message on Instagram . Add your order number and a description of the error or deficiency in your message to your message, and we will correct the situation as quickly as possible.

Yeppo & Soonsoo

Yes.

We import our products directly from brands or Finnish creditable importers. We make sure that the purchasing chain is as transparent and short as possible, so we can ensure that you always receive safe and fresh products.

Yes, it is. We do not give your information to third parties and we only use safe payment methods and platforms such as Paytrail, Klarna and PayPal, which ensure that all your information is protected.

Yeppo & Soonsoo is a completely Finnish company and online store, except for the products themselves, of course. Our warehouse is also located in Helsinki.

We organize a lot of different campaigns, events and sales both in stores and online, so you should keep an eye on them. In addition, in our outlet category, you will find a lot of discontinued or stock reduction products at discounted prices.

By subscribing to Yeppo's newsletter and following our social media channels, you will be the first to know about our campaigns.

In addition, when joining as a regular customer, either in the online store this in the store, you will get a discount code for normal priced products right away.

On the website, you will sometimes see sold-out products, so that our customers can get to know the selection better and make the right purchase decision.

For sold-out products, you can order an email notification when the product is available again. This does not apply to products in the outlet section, which are on clearance sale and will no longer be added to the selection.

However, some products may be out of stock often or for a long time. Products that often sell out may be bestsellers and the importer or even the manufacturer simply cannot always provide us with a sufficient amount of the product. We try to buy in a large enough quantity of the most popular products, but this is not always possible.

Products that have been out of stock for a long time are often due to the fact that either the product is being renewed or it is not available at the official importer. Yeppo & Soonsoo only orders products from reliable importers, which is why we sometimes have to wait longer for the next batch.

At the moment, we only offer full-time and at the same time permanent positions, due to the demanding nature of the work. You can find our open positions from here.

Sometimes we also have limited TET places available. We want to be able to properly guide you in familiarizing yourself with working life and at the same time, of course, serve our customers, which is why we are not always able to offer a TET place. Ask about a possible TET place directly from our stores.

Returns

Unopened (the packaging must also be unopened) and unused items have a 14-day right of return (excl. jewelry). Check out our return policy On the Deliveries and returns page.

When you want to return your order, contact our customer service info@yepposoonsoo.com. We will send you a return code with which you can return your shipment. If you have picked up your order from Yeppo's brick-and-mortar store, you must return it to the store.

For all returns made by mail, we charge €6.99 handling costs. Products can also be returned free of charge to any Yeppo store. In addition to the possible return costs, we will charge the original delivery costs if the possible free delivery limit is no longer met after the return. This also applies to returns to stores.

You will receive the money for the return 14 days after we have received your return.

Please note that for a normal return (not a defective product) we will deduct the return costs and any original shipping costs. Read more about return policies on the Deliveries and returns page.

Other questions

In our online store and in our brick-and-mortar stores (excluding stores in Oulu and Sweden) we have a loyalty program that allows you to collect stamps and earn benefits.

Read more via the link.

At the moment, our loyalty program is only available in our stores in Finland (excl. Godies x Yeppo & Soonsoo store in Oulun).

ReceiptHero's purpose is to speed up your transactions in our store and secure the safe use of your data, which is why we no longer process your customer data in any way in the store and thus cannot add points manually.

For this reason, points are not accumulated if you pay for your purchase in cash.

Currently, Jumbo and Tripla shopping centers offer gift cards. Both of these also go to Yeppo stores.

Jos toivelistasi on tyhjä, vaikka tiedät tallentaneesi sinne tuotteita, varmista että olet kirjautunut sisään. Tarvittaessa tyhjennä selaimen välimuisti ja yritä uudelleen.